Idea/Prepaid mobile service
Regading free calls

Sir,

1. I was a customer of Spice telecom since 13th Nov. This company has recently undergone change of ownership and is now run by Idea telecom services.

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2. The previous company offered me 100 free calls from spice to spice and 100 free calls from spice to other mobiles per month in addition to their regular tariff of 30 paise for spice to spice and 60 paise for spice to other mobiles.

3. This facility was offered to me for a period of two years which expires on 13 Nov. However the new ownership (Idea Telecom Services) has terminated the free calls though they have continued on the older tarriffs.

4. On calling the customer care services, I was told that the offer has been terminated without giving me a valid explaination. Their responce to my querry was unsatisfactory and the free services were stopped from 26th Mar 09 by a SMS on 24th Mar 09 without any explaination. The message also stated to call 50005 which on calling has no relevant information regarding the free calls.

5. It is therefore requested that this matter be looked upon and the company be forced upon to resume the previous facility offered by Spice Telecom.

Thanking you,

BS Ghatnatti

Falls Road

Mahalingeshwar Nagar

Gokak-591307

Dist Belgaum

Karnataka

Company: Idea/Prepaid mobile service
Country: India

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