Idea recharge
Recharge on Roaming

I have recharged the amount of Rs.222/-(Mob. No.9850529607), as I had to make urgent calls while on Roaming on 31/7/09 at 12.10 pm. from your local retailer in Vikhroli area having id.no. MU 4073112170137. I had to call to some people urgently at that time. I got the massege from idea that amount is recharged but my balance amount remained the same as it was before recharging. I called customer care in mumbai immediately from my mobile number & told them my problem that i have to call urgently, but my balance is very low. I was replied that as I am a Goa-Maharashtra customer, you have to call your customer care No. of Mah-Goa. I called there immediately, they said the amount is there but it has gone in to my dedicate account, which i can use only when i am in Maharashtra area. When i insisted i am on Roaming & i want to make calls now. They said as you are in mumbai you call them. Again I called mumbai customer care, they said that they can not help me. Again i called maharashtra -Goa customer, care this time from a local land line number as I had exhausted my balance amount on calling your customer care numbers. This time i noted down his name SWAPNIL. I told him that I want to use the amount i have recharged 1/2 an hour before at 12.10 Hrs. But he said the same thing it has gone to dedicate account. Again in the evening I called Maharashtra-Goa customer care at about 9.00pm. I talk to Mr. Yogesh first, when i asked him about solution on my complaint, he could not reply. I sked him to put me to his Senior, but after waiting for 10 minutes, holding the line i could not talk to his senior. I called again, i talk to Ram this time, I told him i dont want my amount in dedicate account, as i am on Roaming always. He said i can not help you. Again i asked him to put to his senior, Mr. Gururaj came on line, to my extreme surprise after listening to my problem he said Idea is not responsible for this as I have recharged on Roaming & should go to local retailer to get it corrected. Now my complaint is that I wanted my dedicate amount to my balance amount, as i am on Roaming most of the time. Please do the needful to help me.

Regards,

Vinod L.Joshi (H/o Mrs. Priya)

Company: Idea recharge
Country: India

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