IFB/'Elena', washing Machine, Machine Sl No 09498
Poor service

Dear Sir/Madam,

I purchased Elena model (Sl No 09498) from the shop VIDEOTRONICS,

5A, Townhall Road,

Near Bank Of Rajsthan

Udaipu-313001... on the Date 18/3.(Bill no 20480)

We went for the reputation of the company without caring for the money we had to throw (Rs 15500/-) for it which happened to be the cosliest among all the models of washing Machine of most of the companinies.

Our washing Machine is under AMC No 86403, starting from 07/4/08 and expiring on 06/4.

In the month of April, 08, the pump of the machine was out of order and it was replaced.

NOW THIS IS THE SECOND TIME WITHIN 3 YEARS THAT AGAIN THE PUMP OF THE MACHINE HAS STOPPED WORKING

Inorder to lodge the complaint we tried the phon no given on AMC.That was 1901 4255678, which turnrd out to be wrong phon no. Again and again we tried the changed no (as per BSNL phon), but there was no response.

Somehow we managed to find the phon no of Jaipur Branch, the person attending the phon call is repeatedly making the promises for installment of new pump since last one week. AND WE THE CUSTOMER ARE SIMPLY WAITING ENDLESSLY, SINCE WE ARE AT THEIR MERCY.

Now I have reached to the conclusion that IFB is the worst company existing today, and what makes it further bad is their POOR CUSTOMER CARE SERVICE (I suppose worst)

In any case enough is enough. I plan to move to consumer court and want our money (for macine) returned so that we may go for the purchase of better brands.

Thanks

Company: IFB/'Elena', washing Machine, Machine Sl No 09498
Country: India

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