IFB
Servicing problem

My IFB washing machine was purchased on 14/2. On 29/3 while washing the clothes, I heard metallic noise and also foul smell. Hence lodged a complaint at the call centre. On 30/3, the technician by name Vikas appeared and informed me that some wires inside had separated and hence occured a short circuit due to which there was the noise and the smell. In his presence, I had put newly washed clothes for washing but he refused to stay back till the washing is over but promised to come back in an hour as I had not signed the customer call report. However, he didnt re-appear. This happend at about 3.30 pm. During washing of the clothes again same problem occured and hence I put off the main switch as was directed by the technician before he left. Since he didnt come back, I called the service centre, Delight Services (who are not as per their name). My call was answered by a lady who send she will direct the technician. However, he didnt come. Today morning, I called Mr. Param Yadav who heads Delight Services. He said that since it is 31st March, no technician would be able to attend the call. He would be able to attend only on 1st April after 12.00 noon till 6.30 pm and says he cant co-operate beyond the time. If a customer has to put up to the whims and fancies of the service centre what is customer service? Param Yadav also had the cheek to say that "you can do as you wish" but this is the terms. Is this way a customer is treated or servicing done? I had not expected that when you buy a good and expensive product such as IFB, the servicing is so poor??? Will the concerned authorities take this into consideration? While I am penning down the complaint, I see that there are 76 complaints in this company. Is the company taking any notice of these complaints?

Company: IFB
Country: India

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