IFB Elena Washing Machine
Poor Customer Care Service

I am having this IFB Elena Fully Automatic Washing machine Sr. No. 28967.

I am having AMC dt 25/01/09, vide Book No. 230, Serial No. 11478 from Lucknow Branch, and paid Rs.1910/-.

1. One complaint was registered in call centre on 16/06/09 vide ticket no. 3145809. It took more than a week to get the complaint redressed.

2. It lasted for only about few days and then again a fresh complaint was lodged on 07/07/09 vide ticket no. 3225326. It again took more than a weeks time for the complaint to get redressed and that too after too much of followup with the authorities.

3. Hardly few days had passed that the same problem cropped up once again and the complaint was once again lodged on 24/07/09 vide ticket no. 3292540. This was done at 9:25 in the morning of 24th but even after 96 hours no service engineer has turned up

Company: IFB Elena Washing Machine
Country: India

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