IFB/ Fully Automatic washing machine
Rinse / spin / Drain - Not working

Dear Sir,

I purchased the IFB washing machine in Oct but it was not installed till one month. And then after installation, within few days only it started creating problems and was not working properly.

Complaint was lodged to replace the machine, but action was taken only after two months i.e. it got replaced in Jan and I literally suffered for spending this money.

Now again it started creating a problem, as its giving an error in washing function from the time of installment. This problem was reported to the service centre and they replied saying, to check the cover again & again. But this problem is still existing and moreover the machine's rinser, spinner, drainer have also stopped working now.

I lodged the complaint for the same on 2nd Sep.2009 saying my machine is not working, but I did not get any reply. I called 7-8 times to the IFB dealers, but no step was taken till next 15 days. Finally, on 17 Sept. IFB person came and checked the machine. Then he changed the Clutch assembly and said to check it out, but unfortunately due to power out issues I was unable to check at that moment. I told them that I will check in morning (18 Sept.) and will get back to them in case of any issues.

On 18th Sep morning, on checking I found that it’s still not working. So, I reverted back to them but did not get any reply from the IFB service center. I called more than 10 times, but no one came to check it out. Finally one person came to check the machine again and he said that he will change the machine again, but still no step has been taken till date.

At this moment, I am literally REGRETTING FOR PURCHASING THE PRODUCT OF a well named company IFB, as it has harassed me both mentally as well as financially.

So, I request you to please take the necessary action against it ASAP.

Also let me know if you need any other information on the same.

Regards,

Jyoti

01612401004

Company: IFB/ Fully Automatic washing machine
Country: India

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