IFB MICROWAVE
Poor services

I had lodged a complaint on 1st Feb and it has been resolved on 11th feb. I have 5 complaints to make in this single servicing that has been RESOLVED AFTER 10 DAYS.

1. As COMMITTED while lodging the compliant was that the compliant ll be resolved WITHIN 48 HOURS so it means that for the IFB service centre 10 DAYS= 48 HOURS and in case they were finding it difficult due to some damn reason then the same should had been COMMUNICATED BACK TO ME.

2. Service Engg came and REPLACED FUSE WITH COPPER WIRE which we were able to trace and when we asked to replace it by a fuse the service engg told tht in case of fuse blow off ONLY THRU COPPER WIRE WE REPLACE THE SAME which is a TECHNICAL DISASTER.

3. Quality of service engg at the service centre is very pathetic. This is a sincere request to IFB to stop having TIE-UPS with any 3rd party as the people recruited and working there seems to be under graduates as per my interaction during the compliant handling.

4. Service centre people don’t have the decency to speak to the customer. The actually reason behind my lodging this compliant is that this service centre engg challenged that go and compliant were ever you feel like so i ll try MY LEVEL BEST TO MAKE IFB REALIZE THAT THEY ARE VERY SOON GOING TO BE OUT OF THIS COMPETITIVE MARKET.

5. I LL NOT BE RECOMMENDING IFB TO ANY OF THE FRIENDS/ FAMILY RELATIVES AND EVEN THE COMMON MAN.

HOPE THAT U LL UNDERSTAND WHERE EXACTLY IFB STAND TODAY.

REGARDS,

Gaurav Singh, Ahmedabad, Gujarat

91 9898037343

Company: IFB MICROWAVE
Country: India

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