IFB - washing
Defective Machine- constant problems

To:

Dr. G. Dasgupta,

President, CEO

IFB Industries Limited

Home Appliance Division

Plot No. IND5, Sector 1

East Calcutta Township

Kolkata, West Bengal – 700107

Re: Defect in the washing machine.

Dear Dr. Dasgupta,

It is now more than 1 week since your incompetent authorized service care center took our machine (ticket # 3236858) from my house to check what is wrong.

This is probably the umpteenth time your service agent has come to rectify the problems we continue to have with your defective machine. Over the past 3 years we have had this machine checked for defects, problems at least a dozen times.

Just 2 weeks ago SK Associates charged us Rs 2000 for changing a part and not even 2 days later the machine developed problems.

Firstly none of the service staff come on time and if they do it is only after repeated calls made to them. The supervisor, Steven does not even pick up his cell phone.

What sort of service is this? How can you retains such service agents? This is not we as consumers expect after paying over 25000Rs!!!

The machine was supposed to be delivered on 15th JUL and not a single person has called to find out why it has not been delivered. I tried calling Steven at 9849171994 at least 10times yesterday and sent him an sms.

Not even an acknowledgement as yet. This is the kind of poor service your company provides.

I suggest you get rid of incompetent service agents and get more customer friendly engineers to handle your after sales service.

I have dissuaded several of my friends from buying your machine and told them to buy another brand and this one stinks! The machine does not live up to its standards and your customer care agents’ service is terrible!

I am posting this complaint on the internet so future buyers can be aware of the problems and issues that they will face on a day to day basis.

I hope that someone will at least read this email. Since i do not have your personal ID i doubt your loyal employees will even bring this to your notice. Hopefully someone will see it on the internet!

I am expecting a call from someone today to resolve the problem

Company: IFB - washing
Country: India

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