IFB WASHING MACHINE
Pathetic service

I have an IFB washing machine digital 7kg. It is still under warrenty.

Despite of multiple phone calls no one has attended the call.

Call centre is worst I have seen in last few years. No one picks up the phone. You will have to wait for minimum 15 minutes before someone attends your call. Even if you are connected, you will have tough time explaining and understanding the representatitves. Very poor communication skills.

First representative disconnected by phone in the middle of conversasion.

Second one gave me a complaint number with an assurance that someone will come to fix the problem next day.

One day later, another representative gave me name of local service station in Pune:

Enigma Enterprises contact number 65000201 cellphone number 9922517054 name of contact person

Param Yadav and his personal cellphone number 9820486111. I was highly impressed with the details provided to me until I tried reaching them.

Enigma Enterprises does not exists in Pune. 65000201 is switched off, 9922517054 is switched off and My Yadav is not attending the call.

Next day when I again tried reaching call centre, I had to repeat the same story and this time I got a new number 020-32902937 which is again not reachable.

THis is the worst after-sales I have seen. There are other pathetic service stations available but this one is the worst.

I will never ever recommend IFB products to anyone.

Company: IFB WASHING MACHINE
Country: India

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