IFB WASHING MACHINE
AWFUL CUSTOMER CARE SERVICE

From: antonygrossy@hotmail.com

To: web_sales@ifbglobal.com

Subject: PENDING COMPLAINT

Date: Tue, 3 Feb 09:41:08 0530

To

The Sales Manager

IFB Home Appliances, India

The Head of Customer Care

IFB Home Appliances, India

Please refer to my earlier complaints

I bought one of your top end washing machine model (IFB washing Machine 6 kg Digital) Ser No 014540 in Nov 09 from Jaisalmer in Rajasthan.

I was not given the user manual and warranty card when I bought the machine and was assured that it will be given. I reported the matter then but to date nothing has happened. I am sure you can print one and despatch it to my mailing address.

I am still awaiting the documentation of my three year warranty card to reach me. Its now been two months.

I was assured a Luminarc Dinner Set as a free gift but now I am told that the same is not available and I have to pick up a Maharaja Whiteline Food Processor (which I already have at home).

I am an Army officer and being deployed do not have the time to chase the matter. It also sends a very bad picture of the customer care service backup.

I am sure someone senior and responsible enough takes notice else I will be forced to raise this issue through my organisational channels.

Regards

Antony

Company: IFB WASHING MACHINE
Country: India

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