IFB WASHING MACHINE
Drying problem

Hi,

I have been using IFB washing machine for close to 2 years now. However, latetly I have noticed that the clothes are not drying properly. The service center personnel visited twice. The first time I was advised to run the decalcification cycle (which I anyway did after every 30 washes as per the instruction). That didn't help and the clothes still came out after the cycle damper than usual. There was also a lot of water logging at the bottom of the machine. The second time round the person came on his own (for the first time in a year) stating that my machine was still under warranty/AMC therefore its the regular check up. when I explained the problem to him I was told that the drying or the lack of it had to do with the detergent (!!!) and I should not use Ariel (or any other detergent even if its meant for front loading m/c) but Surf Ultramatics that was 'launched' (I think he meant endorsed) by IFB, the strangest most illogical reason I have come across. I would like to know if this is a possibility or has someone else observed this in their own experinece with a front-loading washing machine.

Manisha Singh

manisha_singh21@rediffmail.com

Company: IFB WASHING MACHINE
Country: India

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