IFB WASHING MACHINE
WASHING MACHINE

Dear Team,

I had a bad experince that I want to share and need advise and help as I have beared a loss of 6-8 thousand rupees just to replace a motor.

My experience goes like... this

I have one IFB Elena washing machine which was out of warrenty, so I contacted a local vendor for service. The service technician had a through check of machine and came with a fault regarding motor. He said that motor needs to be replaced, so I agreed and paid him sum of Rs 2200 and got a receipt of same on printed bill book with 1 year warranty of motor from the vendor.

Initially it worked fine but after few days it started giving trouble again making a lot of noise and vibration.

So I called vednor again and this time he said its drum is craked and need to be replaced. But I preferred to call IFB service center this time, I got drum replaced at a cost of 3700-3800 Rs but had an assurance from the visiting techinician from IFB that machine will work for another 12-18 months without any problem. But before replacing drum I asked IFB technician to have a through check of machine, and he said everything is working fine (motor etc) except DRUM.So I agreed to replace.

But things didnt stop here... now despite spending approx Rs 5-6 thousand my machine is not working. IFB technician visited and said motor is faulty. So I contacted vendor who replaced the motor... but he is not turning up despite plenty of calls... Even commitment of IFB technician doesn't stand right here (since he had a thorough check of machine before replacing the motor as I have insisted him to do so)

Please suggest and advise what action (legal) I can take against both the vendors so that at least I can recover my money.

Is it possible that I may approach consumer court. If yes please guide me as I am not aware of the process. I dont bother whatever hassels I may face to get my money back or things working fine as it is all hard earned money which I have spent.

For all these months I have gone through mental stress because of losing unnecessrly 8000 rs for nothing.

Please note address and contact of vendor who replaced motor:

Home Appliances Care

Shp No-8, Lower Ground

E-57, West Vinod Nagar, IP Extension

Delhi-110092 (Behind swati appartments)

Contact Persons:

Naval Tyagi:9810714423

Dinesh: 919873303817

Ravinde

Company: IFB WASHING MACHINE
Country: India

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