IFB- Washing Machine- Elena
Customers Care is not responding

I have a Washing Machine of IFB- Elena model, which i got serviced before 4 months. Now the outlet pipe is not working properly. Hence i called up your Customer care centre (01139004321). He said within 24 hours a peson will attend the problem and also confirmed total charges of Rs289 for the same. Please note that this person did not give me any refernce number. For complete three days no one revert back, so again i called up your CC and a lady gave me your Jaipur centres' number (0141-5109498, 5129977). I connected these number several times, one was contanly no reply and second picked up by someone where i could hear the papers' noice every time. Again i called up on 1st May 09 to your CC centre, some Pooja attaneded the call, asked for complain number since i did not getthe same earlier she disconnected my phone. Second time i made call to CC some Nadeem attaneded the call and promised me to solve my problem by communicating the same matter to yout Jaipur office. He promised me to address the problem by that day itself and will confirm my complin number before 2.00 pm on 1st May. As irresponsible team members he did not call me, than called hime again in the evening where he again committed me to solve the problem by send a person on Saturday (2nd May). Howver till date no one has visited and addressed a very small problem.

Hence this is the kind of service you offer to your old and valuable Customers. I am really very disappointed. I am not sure whether this complain is going to help me or not. My address is 104, Pratap Anukampa Aprts, B-175 Mangal Marg, Bapunagar, Jaipur, Rajasthan My cell no- 961004412

Company: IFB- Washing Machine- Elena
Country: India

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