IFB washing Machin/Elena
Water leakage

I had registered my complain with IFB Service Center for Kharghar, Navi Mumbai area on Friday, 29th May. My ticket number is 3082998. The technician came on Saturday, checked the machine and said the the rubber between the drum has torn so you will have to replace it. the cost is Rs.200/-. I said Ok. He said he will ask the other engineer to come on Monday and do the repair. I asked him to call and come. He did not call me. When i called on Tuesday, they said that the engineer had come to my place at 3.40 pm on Monday, but there was no electricity so he went away. He said that he had entered his name in the register with the security. I checked, there was no entry by his name or IFB's name. After complaining this to their office, Tuesday another engineer comes, he opens the machine and says there are two faults - the rubber has crack and the hose pipe is leaking. Also he said that you will have to change the belt of the motor, which I have changed last year and there was no complain about it. My machine was running fine except the leakage.now the cost of repair has gone to Rs. 900/- I tried to start the machine on Wednesday. only the motor was running and the drum was not moving.the engineer has done some mischief with the belt of the motor. I called the service centre the lady said that there is shortage of parts, it will take 3 to 4 days to arrange for it. Now I can not use my machine for last two days. the Office incharge Mr. Neeraj singh is not at all answering his mobile (9819597039) the other officer Mr. Param Yadav, promised me that today, 4th June I will see that your machine get functioned. But nobody has turned up in spite of calling three times in the office.

Company: IFB washing Machin/Elena
Country: India

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