Imate
Worst service & Product

I have purchased I-mate model no SP5M in Bangalore Mobile Gallery by paying Rs.11, 000/- with 4 months the hand set started hanging. when i tried to switch off it was not switching off only when i removed battery then only it was switching off. finally this hanging problem continues while talking also. So i have given this handset to service center located in Jayanagar they told me to come after 5 days and this is the only service center in Bangalore they have and these is approx.30 KM from my house and office time is 10AM to 5.30 PM customer has to go service center within this time or else they will not reply for customer quires. I called up them and went to service center for collecting my cell phone while receiving handset was working fine. After 1 week same problem repeats in addition to that mp3 ring tone was not playing. i tried to speak to that service center manager for explain this problem but he didn’t come online for asking customer problem. Again i took hand set to customer service center and asked reception i want to meet your manager. he dint allow me to meet and he told reception take a compliant will solve the problem aging they took 6 days for repair. But finally the problem was not solved in fact problem started increase, sent many mails to there Asian main branch there was no reply from there. So finally I sold this handset for just Rs.4000/-. I suggest you people plz don’t buy I-mate product there product & service is too bad.

Company: Imate
Country: India

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