Indane
Bad Customer Service and Problem in getting new Connection with legal documents

I own a house in Iyappa Nagar, Kamarajapuram/Sembakkam, East Tambaram by 2008 Jan. Our nearer Indane Agency is Sri Chella Agency, Shelaiyor.

When we tried to get a new connection first time there were a law of submitting the Ration card to get a new connection. So I could not apply for a new connection at that time. Now in illegal market Gas cylinder sold for about 1000Rs. So I thought of again try for a new connection. And went to Indane Gas Agency with my "home sale documents". (Here I must say one thing, there is a long queue always. Even Gas booking people have to come and directly report to them as they dont pick up the phone.). My sale Documet has slight different address, as I said "Iyappa nagar, Kamarajapuram/Sembakkam". But the post will reach me in both the case with proper Pin code details. That Lady told me She can't take this address since it's not the correct address. I went to home immediately (Only 11 AM to 12 AM working for new booking), And took my employers HR letter for address proof. She Said I can't take it as its not Original and It doesn't have Company Seal on it. I was upset and I told understand that we pay 1000 Rs to get a Gas Cylynder its a mandatory one for me and all. No use at all... Last Tuesday my wife gone with my authorization letter, they said customer has to come and sign. Ok.

Finally I went there last saturday with all proof, Employee Original Certificate with Seal and all, they are saying as you speak rules we can't provide you the Gas. What is this??? Are they rulling Part and I'm begging them for something???

Everyone coming to that office is not happy about their service. All are saying please keep quite and do your work. Otherwise it would be difficult for public only.

Please Please Please Ask them to remove the " Customer Service " Big board said by GANDIJI they hanged infront of their Office.

Please do something to public get respected there.

I'm afraid to get a new connection there as they take revench. They don't want public to speak. There is no politeness.. What they think I'm not able to understand. I could not sleep the whole saturday...

I'm in a very good possition. Why we need to get insulted by them!!!

Company: Indane
Country: India

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