Indane / LPG
Delay in refill supply

I am residing at, No.12, Second Street, Tatabad, Sivananda Colony, Coimbatore - 641012. Phone No. 2496374

I am having Indane LPG domestic conection with Prabhu Gas Service of Sivananda Colony. My consumer number is 13086.

I registered for refill on 24.12.07 with order number 3169.

refill has not yet been supplied till date.

The distributor accepts registration of reill only after 25 days of last supply. Likewise last supply was on 27.11.07 and so they accepted the registration on 24.12 07.

They also supply the refill only after one or two days from th edate of billing.

As the refill was not supplied till 7th Jan 08, I sent my staff to verify the status. The distributor promised to deliver before evening on that day.

As it was not delivered, my staff followed it up daly till today morning. Today also they promised to deliver by 11.00 AM.

As it was not deliverd, I peresonally visited the distributor's office. There nobody was attending my voice. After raising my voice, they told order has been placed only on 27ht Dec 07. They casualy replied "we can give supply only if we receive the cylinders tomorrow".

It is very difficult to mange if the cylinder is not supplied even after 44 days of previous delivery.

Could you please take up the matter seriously and arrange for delivery of refill with minimum time gap?

Is it IOC's policy to register for refill only after 25 days of previous delivery?

Expecting a favourable solution for the issue.

Regards,

Selvin S D

General Manager

Rajkrishna Aditya Auto Store Private Limited

99-100, Srikant Extension

Near Nehru Stadium

Grey Town

Coimbatore - 641018

Phone : 4384085

Mobile : 9842233293

Company: Indane / LPG
Country: India

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