Indane LPG through Yadu Gas Service, Ghaziabad
Much delayed supply, EXPIRED Cylinders being used, poor customer service

Respected Sir/Madam,

I shifted from Delhi to Indirapuram on 9th Oct, 08. We got our gas connection transferred to M/s Yadu Gas Agency, D-33, Site-4, Shahibabad, Ghaziabad, UP.

I am deeply disappointed to face the pathetic service by this agency. I have faced following major problems with the agency :

1. The gas delivery is much delayed, in most of the cases its beyon 10-15 days of booking, and cylinder is received only after multiple frustrating calls to the agency. All the phone lines kept busy for number of hours. I do not understand why this delay happens most of the time.

2. The cylinder we received initially for couple of months were under-weight by 3-5kgs. Since then we have kept a weighing machine and we regularly check the weight before accepting the cylinder. And becuase of this checking the delivery boys has been envious and do not provide supply on time.

3. The most deadly thing is that the agency is filling gas in the EXPIRED CYLINDERS. It can be fatal as the cylinder iron has expired and may explode. At many times we have returned the cylinder because of this. In one odd event a cylinder which was 2yrs over its expiry date was being delivered.

We have communicated this to the Manager of this agency on phone and then the cylinders were replaced but the same cylinders are being circulated.

The Yadu Gas agency and Indian Oil will have to take the responsibility in case any undesired event happens.

I hope Yadu agency improves it's service and quality of the gas cylinders.

Regards,

Arjun

Company: Indane LPG through Yadu Gas Service, Ghaziabad
Country: India

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