Indian Airlines
Flight Delayed

Hi,

My grandparents (Aged 67 and 65) had an Indian Airlines flight from Mangalore to Mumbai and then a connecting flight (of Indigo Airlines) from Mumbai to Kolkata. The tickets were booked through Makemytrip.com. However the Indian Airlines flight got delayed by an hour and because of which they missed the connecting flight from Mumbai. Had the Indian Airlines flight not got delayed they could have easily taken the connecting Indigo flight to Kolkata.

I talked to the representatives from makemyrip.com and also Indian Airline staff members but there was no support from their side in arranging tickets for them from Mumbai to Kolkata. A lot of harassment was caused to my grandparents because of the entire incidence and finally they had to purchase tickets again from Mumbai to Kolkata.

Hence it's a humble request to please look into the matter and take necessary action as soon as possible.

Thanking you in advance.

Regards,

Rohit

Company: Indian Airlines
Country: India

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