Indian Railway
Poor service in Rajdhani Express

Dear Sir,

I was travelling along with my family and friends by Rajdhani Express (from Delhi to Bhubaneswar). I had booked five berths in B-4 compartment. (PNR; 225-7576701and ticket no. 02173013. five members). Although the coach was old, I was expecting at least neat toilets. But unfortunately the western style toilet was neither having tissue paper not liquid soap and the flush was not working as well. Besides, at 12.30 in the night the A/C system of the coach failed and I got up due suffocation and heat. I found many people in the coach were suffering without knowing what to do. The third part is even more pathetic i.e. the food served was stale. I asked the pantry attendant who told that the food has been interchanged with some other train at New Delhi Railway station hence, the problem arose. I asked for the A/C operator who did not come. Finally I was forced to catch hold of the TTE of the coach, who co-operated to call all the people responsible for this mis management. The pantry manager confirmed that the food got spoiled as it was stored in hot cases. I wonder, I paid for A/C with food where as I had to have a sleep less night with empty stomach. Can the railway authority refund my money or compansate my agony. My complaint no.004 on 29th March. I am expecting a reply from the railway authority. Thanking you.

Nirad Chandra Rout

ncrout@immt.res.in

Company: Indian Railway
Country: India

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