Indian Railways
Horrible service

I would like to draw your attention towards horrible service provided to us during our travel by train # 0995 from secunderabad to jaipur on 04/05.

The attender of coach # B1 ; Mr. madanlal had harrassed us the total journey. I have not seen such a useless and ill mannered attender on any of the trains, I have travelled till date.

We were given all used bed sheets with pan spitted on one some of the blankets (one blanket, one white bedsheet, small dirty pillows). when we enquired with the attender; pat came the reply- I am not responsible, this is what has been provided to me.

when we insisted on fresh blankets, he told us do you want these available blankets or not.

I spoke to the TC on board, he assured us of giving fresh blankets at Nagpur.

At Nagpur, I spoke to the Dy. station master, he says, yes we have received the complaint but are helpless as rule book says; we cannot provide the bed rolls from any station apart from the starting point. I would like to ask the higher ups, if you people are so particular about following the rules, then the services provided should be equally good (as per the rules laid down).

When I and my co-passengers insisted for a complaint book, the attender (Mr. madanlal) says what will you do writing in the compalint book, WASTING MY TIME AND YOUR ENERGY.

He even went on to say that "what help have you people done to me, for which in return you are expecting any type of help from me".

I would like to request the higher ups and our honourable RAILWAY MINISTER, not to put people to such hardship and do not propagate about the profits the railways is making without providing any quality service. THIS IS JUST TAKING BENIFIT OF MONOPOLY AVAILABLE WITH YOU.

I expect the concerned persons at railways to take stringent action against Madanlal and the concerned people for puting us to such hardship after paying the total amount of tickets.

Company: Indian Railways
Country: India

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