Indian Railways
Deficiency in service

I travelled from Howrah to Patna by 2305 Kolkata Rajdhani Express on 7th June with my son. Our coach No was A2 and berth nos. 18 and 20 . Our PNR No.6426123116.

We, and the other passengers travelling from Howrah to Patna by 2AC coach, were not given Bedding/bedroll even after requesting for the same. Surprisingly, passengers travelling in 1A and 3A coaches for the same sector were given bedrolls. Even after bringing this to the Notice of TTE/TC, no action was taken, as they supported the Attendant.

I request you to state the official stand of the Railways in this regard.

1. Are bedrolls to be issued in 1A/2A/ and 3A coaches onthe 2305 Kolkata Rajdhani Express for the Howrah-Patna section?

2. If so, can any action be initiated against the defaulting staff?

3. Does the Railway chargeany amount towards bedrolls? If so, can we clain refund of this amount?

4. If so, can we claim compensation?

Thanks & regards,

Shobha Khilani

Company: Indian Railways
Country: India

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