Indian Railways
Poor management of train traffic

On 19/20 night of jun09 we had to board train no 2569 Garib rath express from Allahabad stn for going to Delhi. As usual it was 2 hrs late and was supposed to reach PF no 3 as intimated by rly auth. As the train was arriving it was announced that it is reaching PF no 1 and not PF no3 as a result we had to rush to the PF no1 after crossing the bridge. There was no indication of the loc of bogies from the engine and the bogies were placed in reverse order ie the bogie with higher no ahead and the rest with descending order creating confusion among the passengers due to which some of the passengers have to run to board the train as a result of which many passengers fell down while boarding the train since the train stops only for 3 min. This is not the way of functioning of rlys. Following points need to be investigated by conducting a proper inquiry.

1 Why adequate time was not given to the passengers to shift the platform from PF NO 3 to PF NO1 and announcement was delayed?

2 Why was the platform changed at the last moment causing heavy inconvinience to everyone especially to the older people who could not run quickly and reach the other platform

3 Why no intimation regarding the position of bogie from the engine was given at the inquiry office, internet, or by7 the local staff like TTE available on the platforms or at the help booths where everyone replied in no or on tele no 139 which is supposed to keep the passengers informed.

4 If such a lapse had taken place why adequate time was not given to the passengers to board the train by incresing the stoppage time of the train which was only 3 min after which the train moved and many passengers fell down who were running to board the train thereby jeopardising with the safety of the passengers.

5 What action did Dy ss operating took to rectify the lapse?

This has shattered the confidence of many of us on the safety of passengers and not caring attitude of the rly staff towards the passengers on whom the Indian Railways thrives.

Please take necessary disciplinary action against the defaulters and publish action taken against the defaulters in all leading newspapers within 15 days of this incidence to restore faith in the Indian Railways that such complaints are attended to in the interst of the citizens of this country as the railway staff themselves are of the opinion that writing this complaint is a waste of time as no action will be taken and will be thrown in a dustbin or buried in the files

Company: Indian Railways
Country: India

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