Indian Railways
Passenger tratement

OMy oofice had purchased a tiket for travel on Sathabde train for travel on the 15th of july. My expectation was to travel in the morning as I didn't expect a ticket for the evening train. Nevertheless I arrived at the station expecting to take the morning train. To my utter disbelief the TTE informs me that my ticket ws for the evening train. Realising it was my mistake, I enquired if there were vacant seats in the excecutive compartment. I was informed that there were 12 vacent seats. I requested the TTE to accomodate me for travel. He was nice enough and informed me that he would charge me doule of the fare and treat me on par with a ticketless traveller!

That is the most ridiculous statement I've heard in a long time. In a time wher you have Ministers from Bihar who have turned a blind eye to ticketless travel and supported major atrocities in rail travel, telling a passenger who has the required travel ticket and treat him like a ticket less traveller is bizzare.

I can understand if the train is full. I've travelled extensively by train the world over and have been accomodated if I've been in possesion of a valid travel document. The TTE tells me that these are the rules and he is helpless. I trust that thet the Indian Railways who have an exclusive budget for its employees and their welfare should also start treating passengers with dignity. If a passenger is in possesion of a travel document for a particular sector, irrespective of date of travel within its validity, the company should accomodate the passenger if seats are available rather than letting the seats go empty. Charge a rebooking fee or something similar, but don't put him or her on par with a ticketless passenger!

I trust that the anguish of a genuinine passsenger will be taken cognisnce of and given a correct redressal.

these are loopholes for TTEs to make money and the Railways seems to be giving a blanket permit for their employees to "make hay while the sun shines! "

Yours Truly

Arvind Rathnam

(

91 98840 45225

Company: Indian Railways
Country: India

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