Indian Railways
Efund of money

To

The Manager,

IRCTC,

Delhi.

Dear Sir,

This is regarding the online payment failure of the transaction and the refund due to it. I have not received any response for my numerous mails.

I tried booking a ticket on 5 February through my online SBI account no. 30023184613 on IRCTC website. The ticket was being booked from Chennai to Delhi on Garib Rath.

I made online payment of Rs.912 from my SBI bank account but the IRCTC website showed failure while payment. So neither the ticket was booked nor the money was refunded to my account. The transaction detail is 0038095917IG01663176 TRANSFER TO 30085132582.

I repeatedly tried to call IRCTC helpline but was never able to get through.

Also I contacted my bank branch and made an enquiry through it. The bank reported that money has not been released by IRCTC.

It is really disgrace on a professional organisation like yours to provide hardly any support to your aggrieved customer. Inspite of repeated attempts to get in touch I have not received any response from you.

Please look into the matter and refund amount due to me. my mail id is quomal@yahoo.com. And my phone no. is 9313227792.

Regards

Komal

Company: Indian Railways
Country: India

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