Indian Railways
INACTION ON COMPLAINT GAX20100127152

MY COMPLAINT GAX 20100127152 DT 20.1.10 IN BANGALORE DELHI RAJDHANI 2429 HAS BEEN REJECTED ON THE GROUNDS THAT THE COMPLAINT IS GENERAL NATURE AND PART OF THEM PERTAINS TO IRCTC AND PART TO RAILWAYS.

I HAD TRAVELLED BY COACH A5 BUT THE THE ABOVE COMPLAINT MENTIONS IT AS B1 INSTEAD OF A5.

WHEN THE COMPLAINT (SERIAL NUMBER 033 IN THE COMPLAINT BOOK PROVIDED BY THE TRAIN SUPDT) WAS LODGED THE TS SHOULD HAVE INFORMED US THAT COMPLAINTS AGAINST IRCTC AND RAILWAYS SHOULD NOT BE CLUBBED IN THE SAME COMPLAIN FORM.

THE COMPLAINT APPROVAL STATUS READS THAT THE COMPLAINT AGAINST IRCTC IS GENERAL IN NATURE. I DO NOT KNOW HOW ELSE TO EXPLAIN THAT THE QUALITY OF FOOD WAS EXTREMELY POOR.

IT APPEARS RAILWAYS DO NOT WANT TO UNDERSTAND THE SPIRIT BEHIND THE COMPLAINT AND INITIATE CORRECTIVE ACTION, BUT INSTEAD RESORTS TO ESCAPIST METHODS.

Company: Indian Railways
Country: India

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