Indian Railways
Poor service on Rajdhani Train No. 2423A Coach B8 Seat 46 on April 17

I traveled from Katihaar to Delhi on the Gauhati Rajdhani 2423A (Coach B8, Seat 46), departure from Katihaar on April 17 16:20 hours. On April 18, from at least 6 a.m. through the remaining journey (for a total of five hours), there was no water in the four toilets attached to the Coach. Since I could not have imagined that such a problem would occur on a prestigeous train such as the Rajdhani, I completed my morning ablutions without checking if there was water or not. Attendants and staff were extremely rude when I requested them to bring me some water with which I could wash (specific example: one Mr. Pavan). Needless to say, the entire episode was unnecessarily embarassing and traumatic.

Further, I was not served my morning tea, despite several requests, made from 6:15 a.m. till 8:30 a.m. (specific requests made to: Bablu Kumar). I did not also receive my copy of the morning newspaper. I should also add that basic accessories such as napkins (for tea on the 17th) and salt and pepper (for breakfast on the 18th) were also not provided.

WHen I went to meet the train superintendent YK Rana at 6:30 a.m., staff Babulal Sharma and Shaliendra) said he was asleep, so I could not make a complaint on the spot. The coach managers said they could not do anything and referred me to the TS. Despite repeated requests for a complaint book, the same was not made available to me, perhaps because there wasn t one.

In the view of the extreme inconveniences to me on this so-called exclusive train, I request that due reimbursements to the cost incurred by me be made. I would also urge Indian Railways to pull up all errant parties, such as relevant contractors, managers, etc. in order to improve the quality of services in the future.

Indrajit Roy

9899132167

011-29233505

Company: Indian Railways
Country: India

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