Indian Railways
Careless Railway

Dear Sir,

I booked 4 tickets under one PNR from IRCTC gateway from New Delhi to Asansol. Tickets were waitlisted. I waited upto the chart preparation. Out of 4 only one ticket was confirmed. One passenger traveled according to the confirmation. Ticket for 3 passengers were tried for cancellation through IRCTC gateway but it was informed by IRCTC that after the chart preparation the WL ticket could not be cancelled through gateway. TDR to be submitted for the WL tickets not traveled. Accordingly TDR was filed. As per IRCTC the TDR status is given below :

TDR Details

Transaction Details

PNR Number2634099762Booked On 15-4

Transaction ID0203590900Ticket Type eticket

Class3AInternet Service ChargeRs 20.00

Date Of Journey21/5Ticket ChargeRs 4845.00

Bank ICICITotal Rs 4865.00

Train No2314Railway ZoneER

From StationNEW DELHI (NDLS) IRCTC ZoneGroup General Manager-1/Eastern Zone (IRCTC) Kolkatta

To StationASANSOL JN (ASN) QuotaGeneral

Ticket Details

S#NameAgeSexCoachSeatRes-Status

2B BHATTACGARYYA46Female 0000/Booked

3S BHATTACHARYYA23Female 0000/Booked

4S BHATTACHARYYA11Female 0000/Booked

Reason For TDR: Passenger Not Travelled.

TDR Status: Forwarded To Railway

Reference No: ekt2010052701281461

TDR Zone: ER

TDR Filing Date :27-May

Forward To Railway On :07-Jun

Refund Status: Refund under Process

Refund Date: Not Available

Refund Amount: Rs.0.00

It is almost going to be 4 months since the TDR was filed. Every time IRCTC is telling that it would take 90 days and more to get the refund. If it is so, why people will go for purchasing ticket through net using only available gateway irctc? In case of WL tickets people will invariably wait till the chart is prepared if their status within 10-15 in WL serial. I don’t know why Railway would take 90 days and more to refund the money. If the ticket was purchased through railway counter, the refund would be a 30 minutes deal.By making the refund against WL ticket a deal of three months or more, Railway is forcing people to stay away from electronic purchase. It is not at all desired when we are very much in the digital age.

I strongly protest against IRCTC s lackadaisical and recqalcitrant attitude towards customer and appeal for an adequate action to get my money back from Railway at the earliest.

Company: Indian Railways
Country: India

  <     >