Indian Railways
Non allotment of lower birth for senior citizens

Sir,

on24th jun at 7.0 p.m, i approached koramangal booking office of indian railways in bangalore for booking 2A berths for self and my wife.we both are senior citizens. i submitted the duly filled-in reservation form for allotment of two births under LOWER BIRTH quota for which we are eligible.before and after visiting the said booking office, i verified availability of such births on the net and found two births are available.the lady clerk on duty at counter no.4 refused saying that no booking under lower birth quota is possible whereas the websites of railways and irctc clearly show a provision.

will the railways take suitable remidial action to avoid such inconvenience to senior citizens in future?

Company: Indian Railways
Country: India

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