Indian Railways
Pathetic condition and service of Swaran Shtabdi Express (Amritsar)

Sir/Madam,

This is really pathetic to see the situation of SWARN SHATABDI Express, one of the best trains of INDIAN RAILWAYS..

Some serious complaints/facts are as follows:-

-- There was no cleaning staff in the train. We ourself have to clean the tray tables of our seats or we have to keep newspapers on the tray tables to have our food.

-- The cleaniness of the toilets and the washbasins speaks itself after seeing the pictures attached to this mail.

-- I my self was running around on the AMRITSAR STATION to get the coach cleaned. I contacted the station master, showed him the condition of the train in which all the garbage, used cups, empty bottles, and what not was lying inside the coach. Then the station master appologised and said that there is scarcity of cleaning staff. I think simply saying this doesnt helps.

-- Water was dropping from the roof top on our head. On complaining to the maintainance staff, he simply answered that " SIR YE TO HUMAARE MEIN HAATH MEIN NAHI HAI. HUM ISKA KOI ILAAJ NAHI KAR SAKTE". There was no other seat available in the coach so that i could have changed my seat.

-- The seats of the toilets were broken, there is no toilet paper/roll, no soap in the dispenser for washing hands, no mug in the indian toilets, EXTREMLY STINKING TOILETS.

You please also refer to complaint number 002, dated 12/07 for train number 2029.

I can only say that this was one of the most pathetic journey for me.

I only want take this compaint very seriously and keeping in mind all the touble and hasele i faced during the trip

Company: Indian Railways
Country: India

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