Indian Railways
Cockaroaches, dirty linen, and hawkers

The General Manager

Eastern Railway

Dear Sir,

On 3rd October I travelled to Lucknow vde PNR No 6216952461, Train No 2331 Class 3A, Seat No 59, 60, 39, 40 from Howrah to Lucknow

The Ac coach was filled with cochoraches and the linen supplied was abolutely dirty. During the day time the coach was filled with excess passengers and hawkers. No body was ther to monitor it.

When I came back on 14/10 in train no 3006 (Lucknow to Howrah) I found that the compartment had many more passengers than the berths available. The pantry car which is run by IRCTC was charging per cup of tea, in excess. As per the bill given to me a cup of tea is priced at Rs 4.24 where as the waiters were charging Rs 5/ and the pantry car service was simply pathetic. I asked for the compalaint book which their manager named Rajesh refused on the pretext that they dont keep any complaint book.

I really feel that the the railways need lots of improvement and just because it is a monopolistic organisation it is running.

thanking you

Yours faithfully

sanjay Agarwal

4A Pratap aditya Road

Kolkata -700 026

9903251056

Company: Indian Railways
Country: India

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