INDIAN RAILWAYS- MUMBAI SUBURBAN RAILWAY - SMART CARD
MONEY LOST DUE TO FAULTY SMART CARD MACHINE

I had purchased Smart Card from Kalyan Railway Station having Number - CR 0232937. I recharged it for three times since then (1st and at the time of Purchase and 2 times subsequently). I used this card for purchase of rail ticket.

On 1st May I used card to purchase Return Tickets to Dadar which cost Rs. 22 at around 7.30 am afterwhich balance shows Rs 29. When I reached Dadar & completed my work. After that I want to go to CST, I again used this card to take Return ticket at around 10.45 am. However I didn't get Ticket from Machine, instead it shows error in Machine. I used it in another machine which also shows same problem. At that time No machine at Dadar Central Railway Station is working properly and many passenger including me have same problem. We complain about it to Railway Officers and they admitted that no machine is working for some time. I had stand in Q for nearly 30 Minuts to get my ticket from window.

On 6th May I want to use my smart card to purchase ticket it shows only Rs. 1 Balance. When I complaint about it at Kalyan Smart Card window they tell me that you should complaint about it on 01 May at Dadar and not this time at Kalyan.

As we are told at Dadar Station that all Machines are not working at Dadar Central Railway, there will not have any problem of Balance being erased.

I hereby request you to Credit the balance to my Smart Card as well as to those passenger who used the machine on 01 May at the time of fault.i.e from 10 am till the Machine get corrected.

Company: INDIAN RAILWAYS- MUMBAI SUBURBAN RAILWAY - SMART CARD
Country: India

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