India Post
Contents of parcel-missing

This has reference to parcel no. B-13 sent by my parents from Varanasi on 17.09.2007. The said parcel was delivered at my Mumbai residence on 28.09.07 and was received by my wife.

On opening the parcel, to our utter disbelief, we discovered that more than 50% of the contents of the parcel were missing. Originally the parcel contained (i) two sets of ladies dress material (salwar, suit, dupatta), (ii) two sets of children dresses, and (iii) one silver ornament. The aforesaid items were costing around Rs.- and were insured for the same value.

However on opening the parcel we found only one set of ladies dress material costing around Rs.550/- and one book “All Maharashtra Law Reporter (criminal)”. Other items as mentioned above were missing.

My wife immediately called back the postman and informed him about the missing items. The postman put the entire blame on Varanasi post office and said that the staff there has removed the contents. My wife called the Dahisar-Mumbai post office and spoke to an official over phone to inform him about the whole incident. The said official rejected the claim on the basis that the parcel has already been by us and as such nothing can be done. But sir, I fail to understand that unless a parcel is opened how does one know that the contents are missing. Moreover the parcel was sealed and at cursory glance it seemed to be in proper condition. But on close observation it was evident that the parcel packet has been tampered with. The stitching on the side, which had been opened to steal the contents, was totally different from the ones on the other two sides. Moreover the material that was used to seal the parcel had been removed and the packet was resealed. This was evident from the remains of the original sealing materials that were still there on the packet.

I firmly believe that the said parcel has been opened by one of your employees and the contents have been stolen.

We request you to initiate an enquiry and bring the culprit to book. An early action in the matter will be highly appreciated.

Company: India Post
Country: India

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