India Today Book Club
COMPLAINT ON IMPROPER TRADING

This is Manoj Bhatia. I received an offer over the telephone from Living Media India Limited, India Today Book Club on 09 Jan 09. Under the offer on purchase of Agatha Christie DVD set for worth Rs 2598/- I was offered following complimentry gifts along with delievery of the item: -

(a) Bannaton watch worth Rs 3500

(b) Air vouchers worth Rs 7000

(c) Holiday Package woth Rs 5000

I had booked the item and booking no. given to me was 7700009871. Payment was authorised through my credit card.

I have received the DVDs alongwith the first complimentry, i.e., watch only but other items were not found. On enquiry over the customer care number 011-40502424 I was told that I have to log on to your site with unique no to claim the items. I attempted so but logging could not be accepted by the system.

I sent number of emails but no response has been obtained till day. I submit that complete package as per package offered has not been sent. Also no pre-condition of subsequent caliming of offered package was made clear at the time of booking. Instead I was again and again informed that I would receive the entire package in one go. Hence, to me it as good as unfair trade practices.

Kindly look into the matter and intiate necessary action as deemed fit keeping me informed at the earliest.

Regards

Manoj Bhatia

Company: India Today Book Club
Country: India

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