India Today Book Club
Non-receipt of the ordered item of Swatch watch (with free gift of Benetton watch) even after making the full payment

Re-producing my earlier complaint as I missed mentioning the Company name as India Today Book Club in the title..

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I have produced the full transcript of the mail exchanges with India Today Bookclub group over the past month or so. I hope this should explain the full background and help me get some justice.

I had responded to the email from India Today Bookclub for the offer of Swatch watch alongwith a free gift of Benetton watch for a total amount of Rs. 3, 199/- against phone voucher number F73883 against my name.

My ICICI credit card # 4477469847877001 has been charged Rs. 3, 199 on Jan 3rd vide ICICI ref # 74477489004007400978891 by India Today Book Club (Living Media) towards the above offer of gift of Swatch Benetton watch against phone voucher # F73883.

Subsequently I heard nothing at all - no communciation whatsoever - from India Today Bookclub. I didn't receive any reference #, order # or even an acknowledgement of the credit card transaction / receipt of payment or any other details. Then, I called up the Customer care phone # on Jan 29th and spoke to their executives who had no clue about the transaction and no further action was forthcoming as well. I sent a mail to response@indiatodaybookclub.com explaining the circumstances and giving all the necessary details that I had with me.

On Feb 4th, I received an email from Mr. Zishan Ahmed (of ITBC) asking for a copy of my ICICI credit card statement to verif their records/details. I had explained very clearly to their executives during my telecon (on Jan 29th) that sharing my credit card statement is not possible as it is my personal and confidential document and in my mail, I very clearly provided them all the transaction details - the date beneficiary and reference number of the said ICICI card transaction which clearly showed that an amount of Rs. 3.199.00 was credited to their account on Jan 3rd itself - they wouldn't got any more extra information, pertaining to this transaction, from my credit card statement. I explained this to Mr. Zishan as well on Feb 7th, in reply to his nmail of 4th Feb to me.

After that date, I have not heard anything from ITBC till date, inspite of sending four more reminder emails from Feb 13th till yesterday. Am at a loss to understand the objectives of such a reputed organisation and am forced to doubt the intentions, integrity and commitment to its customers. A very sorry state of affairs indeed.

I hope I'll get some concrete reply / action plan to mitigate / solve this issue. Further, am repeatedly getting such mails of fresh offers and irritating calls to accept these offer, and most irritating aspect is to call me as one of their most privileged customer - how privilege I am to undergo this torture, I only would know about the same. To add more fuel to the existing fire, I see some offer for the very same combination of items at Rs. 1, 950 (as against Rs. 3, 100 paid by me). I am really unable to undertsand how price can vary so much in a matter of few days.

Hope to receive your earliest and most positive response ASAP.

Regards,

Vidyasagar

919945297770

sagarv46@hotmail.com

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RE: ‏

From: Vidya Sagar (sagarv46@hotmail.com)

Sent: 23 February 10:19AM

To: response@indiatodaybookclub.com

??? - Do u guys have any courtesy to respond, even after so many reminders???

S. Vidya Sagar

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From: sagarv46@hotmail.com

To: response@indiatodaybookclub.com

Subject: RE:

Date: Wed, 18 Feb 12:14:54 0000

One more reminder!!! I am not sure whether I'll get any concrete response at all...

Please let me know what you plan to do, instead of ignoring my mails or keeping quiet on the same...

S. Vidya Sagar

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From: sagarv46@hotmail.com

To: response@indiatodaybookclub.com

Subject: RE:

Date: Tue, 17 Feb 10:09:24 0000

Reminder!!!

S. Vidya Sagar

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From: sagarv46@hotmail.com

To: response@indiatodaybookclub.com

Subject: RE:

Date: Fri, 13 Feb 06:18:56 0000

Dear Mr. Zishan,

Nearly a week has passed and am yet to receive any response to my mail below. Please lemme know if you have any intentions of solving the problem and executing the order immediately (for which you have received the full payment more than a month back), or your (organisation's) intention is to just to swallow the money and not care about anything else. This, I hope, will be highly unlikely from such a reputed organisation like yours, though the response and your actions do not indicate your sincerity in any way.

I hope some immediate and positive action / response will be forthcoming from you ASAP.

Regards,

S. Vidya Sagar

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From: sagarv46@hotmail.com

To: response@indiatodaybookclub.com

Subject: RE:

Date: Sat, 7 Feb 14:38:32 0000

Dear Mr. Zishan,

Thanks for your mail.

I have very clearly indicated in my telecon with your rep as well as in my first mail below that my credit card statement is my personal property and need not / cannot be shared with you or anyone for that matter.

I have given all the transaction details -my ICICI credit card #, the ICICI reference #, date of the transaction, the beneficiary/recipient of the amount, the exact amount, etc. in my mail below which is more than sufficient for you to check about the payment (of Rs. 3, 199/-) being charged from my account towards this transaction and received by you. These details have not been cooked or created by me, it is straight from my ICICI credit card statement.

Inspite of these details being provided to you, if you still keep on asking for the same info again and again in some pretext or the other after more than a month of receiving the payment and after more than ten days of bringing to your organisation's notice, I am left with no choice but to doubt your intentions/objectives after receiving the full payment from me.

It can no way happen that the payment has not been received into your account. If there is a problem in your system, it is your responsibility to rectify the same without

- depending on your customers to provide you proofs of payment (even after all details are provided)

- adopting delaying tactics

and arrange to fulfill the order immediately or return the money without any further delay by doing the needful at your end.

I hope I have made this clear and hope to have your most positive response without any further delay.

Await your earliest and most positive response.

Regards,

S. Vidya Sagar

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From: response@indiatodaybookclub.com

To: sagarv46@hotmail.com

Subject: RE:

Date: Wed, 4 Feb 12:16:45 0530

Dear Member,

We apologize for the inconvenience cause to you.

With reference to your mail, we would like to have a scan copy of your credit card statement, so that we can check the details and help you in the same.

We assure to provide you with best service always.

For further queries and assistance please feel free to get back to us on same or call us on our helpline number (s) _

011-4050-2424 or 1800-102-4242 (Toll Free**)

Thanks & Regards

Zishan Ahmed

India Today Book Club

**1800-102-4242 is toll free number but only from MTNL/ BSNL.

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From: Vidya Sagar [mailto: sagarv46@hotmail.com]

Sent: Thursday, January 29 12:08 PM

To: response@offers.indiatodaybookclub.com; response (ITBC)

Subject:

Hi,

This is to bring to your attention that my ICICI credit card # 4477469847877001 has been charged Rs. 3, 199 on Jan 3rd vide ICICI ref # 74477489004007400978891 by India Today Book Club (Living Media) towards my gift of Swatch Benetton watch against phone voucher # F73883. My cell # is 9945297770. My postal code of my residential address is 560061. My residence address provided for delivery of the gift items is

S. Vidya Sagar

A-418, Brigade Komarla Residency

Uttarahalli Main Road, Subramanyapura, Chikkalasandra,

Bangalore - 560061

Ph # - 26931413 (Resi)

Am extremely disappointed to note that neither have I heard anything till date on the despatch of the gift nor has any communication indicating any ref # or order # has been issued. I have no clue as to what is happening on this. Am not sure whether my money has gone down the drain. On calling up today, I hear from your executives (Jitendar and Priya) that they have no records in their system of such a transaction. This is even more disappointing and highly unexpected from a reputed organisation like yours. I was asked to provide the copy of my card statement showing this transaction. I politely decline to do so as this is my personal document and I consider it too confidential to be shared.

I hope the concerned people in your esteemed organisation take note of this and take some immediate action to restore confidence back in your organisation and ensure that the gift (two watches) are sent immediately to me, as ordered. I hope some concrete information on the same will be forthcoming immediately as a reply to this mail.

Please let me know if any further details are required from my end to execute the order immediately.

Awaiting your earliest reply/confirmation.

Regards,

S. Vidya Saga

Company: India Today Book Club
Country: India

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