India Today Book Club
Non receipt of CD & Free Gift - Money already paid

I had ordered TWO sets of Element audio CDs on Dec 31st vide order number OGA080264971. The costing of each set was Rs 1499 including delivery charges. The payment against the order was made through my credit card. The total amount for TWO sets was Rs 2998 which has already been paid to the Credit Card company.

The order for only ONE set was processed and delivered to me on around Jan 10th vide invoice number ORA090000998. On receipt of only ONE set, I immediately called the India Today Book Club, and they assured me to send the second set at the earliest. I made numerous calls and everytime I was assured that the second set would be sent to my address. Again, I made the call today, and I was told that the system is not working and I was asked to call again tomorrow. I

t is been almost 2 months that I paid India Today the full amount, and have been following up but no one has taken any complaint or feedback seriously. I know many other people in my office who are facing the same issue. Not sure if it is a racket run by India Today to resolve their liquidity problem during this recession time.

Apart from the non receipt of CDs, I have following other points to highlight :

1. The condition of CD & free gift is pathetic. I was planning to give one set to my friend who lives overseas but now looking at the condition of the CDs, I am reluctant to do so.

2. The quality of Customer Service staff is so bad that they don't know what they are checking and responding.

3. Claiming of free gift is so cumbersome that consumer might think of just leaving it.

I would request the authorities to look into my complaint and improve the quality of product offered & customer service. I have lot of faith on India Today (have been a regular subscriber of India Today magazine and Mail Today), and don't want to loose that trust & faith due to this transaction.

I am available on mobile 9910440069.

Look forward to early response.

Vineet Sehgal

Company: India Today Book Club
Country: India

  <     >