India Today Book Club
Fraudulent service

I had purchased Reebok fitness kit worth Rs 2999, plus an additional transaction charge of Rs 200, which was made using my HDFC credit card.

The transaction ID for this was 7700028865

I was told that i would get the package on the 21st day starting then. Despite this assurance i was checking regularly on the status of my order, and I was completely misinformed all throughout that my package was on the way and would be delivered soon.

On the 22nd day i called up and spoke to Mr Dipendra only to find out that my order was cancelled by someone, BUT THE PAYMENT WAS MADE CORRECTLY. At this point may i ask a question- How is it possible that a package despatched already gets cancelled midway?? I simply fail to understand how it is possible for someone to cancel my order without any intimitation let alone permission from me!

Mr. Dipendra told me that had punched me a new order and that this was an unusually rare mistake and that he would make sure that the package would be delivered with 7 days.

I called up today again just to make sure that everything was fine and was informed by Ms. Sushma that it stands cancelled still, and i still have not got any refund. I expect that every organization at least takes the matter of REFUND of payment seriously even if the promised services are never met. This is by far, the worst example of utter disregard towards customer committment.

I am completely disappointed becuase i was under the impression that India Today is a credible organization.

Company: India Today Book Club
Country: India

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