India Today Book Club
AFTER MAKING PAYMENT OF RS.2599/-, DELIVERY OF GOODS HAS NOT BEEN MADE

I had given an order through website vide order No. OGA080179783 and also swap the credit card. The details of the order are given below:-

1. 20 pack of CD

2. Gift voucher of Rs.5, 000/-

3. Air-ticket of Rs.7, 000/-

4. Reebok Shoes

5. Surprise Gift i.e. Wallet

The aforesaid order was made during the month of November. But when I received the statement of credit card, I surprised to see that the card was not swaped as the payment was not mentioned in the card. I immediately contacted over telephone No.40502424 to know the status of my order. They have confirmed that the aforesaid items will be delivered to you within 15 days time and payment may be made by cash. But after repeated requests, I have not received the items. They had also given the consignment No.141769192 of T&T Transporter. When I visited the site of T&T Transpoters, it has been found that the iterms were shiped on 4th December but the same was undelivered and returned to the orgin on 23rd December. It is not understood why the article was shown as undelivered even it was not received to my office address.

HOWEVER, AGAIN I CONTACTED AND THEY HAVE REQUESTED TO FIRST PAY THE AMOUNT THAN IT WILL BE DELIVERED. ACCORDINGLY, ON 9TH FEBRUARY, MY LINE WAS CONNECTED TO THE CONCERNED DEPARTMENT AND ACCORDINGLY I HAD MADE THE PAYMENT THROUGH CREDIT CARD. I WAS GIVEN THE BOOKING ID NO.110002028 AND CODE NO.OGA090000341. BUT STILL I HAVE NOT RECEIVED THE ITEMS.

TODAY, WHEN I RECEIVED MY CREDIT CARD BILL, I NOTED THAT PAYMENT HAS BEEN SHOWN IN MY BILL OF RS.2599/- BUT TILL DATE I HAVE NOT RECEIVED THE ITEMS. I AGAIN CONTACTED OVER PHON NO.40502424 AND HAD TALK WITH MR ANKIT. HE CHEKED THE RECORD AND FOUND THAT THEY HAVE NOT RECEIVED THE PAYMENT. I SUPRISED TO SEE AFTER A MONTH, THE RECORD WAS NOT UPDATED EVEN I HAD MADE THE PAYMENT ON 9TH FEBRUARY. SCAN COPY OF MY CREDIT CARD BILL IS ATTACHED HEREWITH WITH A REQUEST TO EXPEDITE THE ORDER AS I MADE IN THE MONTH OF NOVEMBER AND AGAIN 9TH FEBRUARY.

I REQUEST YOU TO KINDLY LOOK INTO THE MATTER AND ENSURE THAT THESE TYPEs OF PROBLEMS COULD NOT BE ARISE TO OTHERS.

HOPING FOR EARLY RESPONSE OF THE ACTION TAKEN ON MY REQUEST.

REGARDS

VIKAS MITTAL

ASSISTANT DIRECTOR, FIEO, MINISTRY OF COMMERCE

9811845556

Company: India Today Book Club
Country: India

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