India Today Book Club
Defaulting on commitments - 3 months

Membership No. ITBC09830243

I had placed an order for a set of 12 educational CD's on 18th Jan'09 vide order No.7700013692.

to be delivered to my son Subhashish.

The order was collected by me on 13th Feb'09 vide the consignment sent by your VPP No.530443 against their invoice No. ORA 090000877 dated 20th Jan'09 for Rs.2499/-.

I had paid Rs.2649/- (Rs.2499 Rs.150).

The parcel was intact and sealed from outside.

On opening the parcel I found that the CD's were not properly packed and hence many of them were scratched and with external CD box broken.. These CD's also appeared to me as used one and not fresh. Most of the CD's were not sealed.

I

I have found the following CD's with broken box and scratched CD.

Code Title

B1479 Britannica Word Search CD Rom

C1912 Concise CD Rom

E 0922 Encyclopedia of Britannica - Guoide to Shakespeare

H1442 Heroes & Villains

N0517 Nature

On finding the goods unacceptable, I had spoken to your customer care cell on 14th Feb'08. I was asked by your Mr. Anant Kumar Singh to send back the package in full (alongwith the free

gift of Reebok Track Suit).

I have couriering the complete set of 12 CD's and the Reebok Track Suit so that it can be replaced with fresh and usable CD's and New Track Suit (Large) on 19th February and has been received by ITBC on 20th Feb itself.

Till today nothing has been happening on the despatch of the goods I have have paid for. I am continuously getting mails of assurance. The call centre also continuously assuring me of their best services.

I was also assured that the courier charges incurred by me will be reimbursed by them.

My copy of of second communication

From: shubhankar bhattacharya [mailto: shubh_7@rediffmail.com]

Sent: Monday, March 09 4:37 PM

To: response (ITBC)

Cc: ITBC4U

Subject: Re: RE: Complaint on quality of goods of order regn. No.7700013672

Dear Mr. Sami,

Further to my numerous queries in your customer care centre I am yet to received any communication on what is happening to my order.

I have spoken to Dinesh Sawhney on 19th Feb'09, wherein I quoted the courier receipt which has been acknowledged at your end having received the consignment back. I was told it will take 14 days.

Since already more than 14 days have been over, I tried to get a feedback and called again today and spoke to Ankit. He also could not reply on the status and was not able to escalate it to the supervisor.

Please note I have sent the consignment back to you on 18th Feb'09 vide consignment No.640189105, Aramax Courier, and have acknowledgement from your side dated 19th Feb'09.

Please confirm the date by which I would receive the delivery of the consignment (12 CD's and Track Suit). I have already paid for the goods.

Regards,

Subhashish Bhattacharya

9322991223

copy of their last communication:

Dear Member,

We apologize for the inconvenience cause to you.

With reference to your mail, we would like to inform you that your order had dispatched from our end on 23-JAN through VPP under consignment number “530443” and the same has return back to us on 20-FEB. Now we have forwarded your complaint to our concern department. Now your order is fully processed from our end with the order number “0GA090033096”. Kindly wait for 14 working days. Soon it would be dispatch from our end and come to your doorsteps as we are trying to handover it to you as soon as possible.

Kindly make a note of your membership number as given below for future reference _

ITBC09830243

We assure to provide you with best service always.

For further queries and assistance please feel free to get back to us on same or call us on our helpline number (s) _

011-4050-2424 or 1800-102-4242 (Toll Free**)

Thanks & Regards

Zishan Ahmed

India Today Book Clu

Company: India Today Book Club
Country: India

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