India Today Book Club
Charged twice for single product

Dear Sir

Details of my complaint can be seen by the following discussionby email

Mr sushil kumar

Good that you had time to reply to me, it is surprising every time a new fool replies to my mail. Also your CEO DOES NOT HAVE THE DECENCY TO REPLY.Ihave allready discontinued my credit card as i do not know where the money is, so from now on you deal with the credit card co. Also i will send our communication to as many people so they do not get fleeced by you

Dr Shrivastava

& On Sat, 11/4/09, Respone wrote:

From: Respone

Subject: RE: Re: Order Confirmation from India Today Book Club

To: "'sanjay shrivastav'"

Date: Saturday, 11 April, 11:54 AM

Dear Member,

We apologize for the inconvenience caused to you.

In this regard we would like to inform you that as the cc details are confidential so that we don’t keep the backup for the same, so that in the meantime no one can misuse them. (This is for our Member’s safety purpose).

So we request you to kindly provide us the credit card statement’s scan copy, so that we can do the needful regarding your pending issue, we ensure you that the same will be treated as very confidential and secured.

When we will receive your statement’s scan copy we will forward your request for the refund.

The inconvenience caused to you is deeply regretted.

For any further query get back to us or call us at 1800 10 24242 toll free.

Thanks & Regards,

Sushil Kumar

Executive Relations

India Today Book Club

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From: sanjay shrivastav [mailto: vishiash2005@yahoo.com]

Sent: Saturday, April 11 1:50 AM

To: response (ITBC)

Subject: RE: Re: Order Confirmation from India Today Book Club

Dear Megha,

It is fantastic that india today book club will refund 3199 rupees that it fraduntly took out from my credit card. I am extremely grateful to india today bookclub. Also do not worry about the credit card intt &late payment charges - as you at india today bookclub think yourself to be allmighty. It must be me who must have done the goof up because it is me who will have to provide you with a scanned copy of my credit card statement- you at india todaybookclubare so lasy that even the details have to be sent to you so that you can act on them. You talk about our association great once this episode is concluded i wish to keep no ass. with india today bookclub also i will see to it that as many people know about it as possible

Dr Shrivastava

& On Thu, 9/4/09, Response wrote:

From: Response

Subject: RE: Re: Order Confirmation from India Today Book Club

To: "' sanjay shrivastav'"

Date: Thursday, 9 April, 10:05 AM

Dear Member,

We sincerely apologize for the inconvenience caused to you.

In this regard we would like to inform you that we have forwarded your complaint to our concerned department. With reference to your mail we would like to inform you that we have received two order requests from your end 1 for cash on delivery (0GA090012940) and 1 under credit card (0GA090011298). and the parcel which you receive is of cash on delivery and other one parcel has also been fully proceed and dispatch from our end kindly refuse the packet as they reached to your doorstep. And intimate us after a week’s time along with our scan copy of your credit card statement so that we can refund your amount as soon as possible.

ITBC09902091-memebership number

Once again we sincerely apologize for the inconvenience.

We must need your scan copy of your credit card statement.

We will be happy to render any further assistance or clarification that you may require.

Your valuable association with the India Today Book Club means a lot to us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424 or 1800 1024242 tolls free, 9:30 AM TO 6:30 PM, all 7 days) or Write to us at:

INDIA TODAY BOOK CLUB

B-47 INDIRA ENCLAVE

NEB SARAI

NEW DELHI-110068

Warm Regards,

MEGHA

Executive Relations

India Today Book Club

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From: sanjay shrivastav [mailto: vishiash2005@yahoo.com]

Sent: Friday, March 20 11:17 AM

To: response (ITBC)

Subject: RE: Re: Order Confirmation from India Today Book Club

Dear,

Can you send me your fax no so i can fax the credit card copy with expiry date . though it is fantastic that for your mistake i will have to run here &there, is this the way you treat your customers. let this episode get concluded, i will make a very strong complaint. Also you can be rest assured that this is my last order to a useless company

Dr S

& On Fri, 20/3/09, Response wrote:

From: Response

Subject: RE: Re: Order Confirmation from India Today Book Club

To: "' sanjay shrivastav'"

Date: Friday, 20 March, 1:18 AM

Dear Member,

We apologize for the inconvenience caused to you in this regard.

With reference to your mail, we would like to inform you that please provide us your credit card statement copy with expiry date, so that we can check the details and forwarded to our concerned department.

For further queries & assistance please feel free to call at our helpline 011-40502424/1800 1024242 (Toll Free no.)

Thanks & Regards

Executive Relations

India Today Book Club

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From: sanjay shrivastav [mailto: vishiash2005@yahoo.com]

Sent: Wednesday, March 18 12:41 AM

To: response (ITBC)

Cc: Feedback

Subject: Fw: Re: Order Confirmation from India Today Book Club

& On Wed, 18/3/09, sanjay shrivastav wrote:

From: sanjay shrivastav

Subject: Fw: Re: Order Confirmation from India Today Book Club

To: response@indiatodaybookclub.com

Cc: feedback@indiatodaybookclub.com

Date: Wednesday, 18 March, 12:38 AM

& On Wed, 18/3/09, sanjay shrivastav wrote:

From: sanjay shrivastav

Subject: Fw: Re: Order Confirmation from India Today Book Club

To: feedback@indiatodaybookclub.com

Date: Wednesday, 18 March, 12:36 AM

& On Mon, 16/3/09, sanjay shrivastav wrote:

From: sanjay shrivastav

Subject: Re: Order Confirmation from India Today Book Club

To: response@indiatodaybookclub.com

Date: Monday, 16 March, 6:49 PM Dear Sir,

I Dr sanjay Shrivastava, having membership no ITBC09902091, had ordered a REEBOK shoes worth 2999 along with free giftsof track suit, bag, &towel. Ifirst placed the order by credit card no 4339501928080010 (BARCLAY CARD). But due to some problem i was told that the credit card payment was rejected, as seen by your above letter to me. Then i was told i could still get my order by paying cash on delivery. Same goods were delivered to me on 07/03 on cash payment of Rs 3318 (including octroi). Today i recieved my credit card statement which reflects a payment of 3199 on 27/02 for the same product. This clearly shows that i have been charged twice for a same single product. I would like you to refund the credit card payment immediately before 22/03, as payment later than this date will be leived a delay payment charge, by the credit card co. Ihave also registered a complaint with your customer care exective Mr Ravindra, the complaint no being -23496.

Kindly take necessary action immediately so that i am spared further trouble.

Thanking You

Dr Sanjay Shrivastava

& On Fri, 27/2/09, response@indiatodaybookclub.com wrote:

From: response@indiatodaybookclub.com

Subject: Order Confirmation from India Today Book Club

To: vishiash2005@yahoo.com

Date: Friday, 27 February, 6:50 PM

Dear sanjay shrivastava

Thank you for being our valued customer and showing keen interest in our offers.

We noticed that you had tried to place an online order with India Today Book Club

through our e-mailer with the below given details:

Order ID: MITBC-WEB-02079426

Your Address:

65 hindustan estates kalyani nag PUNE Maharashtra 411006

Complete Reebok Fitness Kit worth Rs 8196 which includes Reebok Shoes worth Rs 2999,

Reebok Tracksuit worth Rs 3999, Reebok Bag worth Rs 999 and Reebok Towel worth Rs 199

at the price of Reebok Shoes alone. You get this complete Reebok Fitness Kit at Rs 2999

only (Rs 200 to apply as order handling and delivery charges over and above Rs 2999).

Your transaction through Credit/Debit card was not completed due to technical problems. However,

you can still avail the above mentioned offer. You will have to pay no money now. All you need to do

is reply to this email with YES MITBC-WEB-02079426 in the subject line OR SMS ITBC YES FIT to

52424 and we will dispatch your packet. You can pay by cash on delivery

Assuring you of our best services in future

Yours Sincerely

India Today Book Club

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Company: India Today Book Club
Country: India

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