India Today Book Club
Provided Incorrect Information about Free Hoilday Vouche

Hi,

I have complaint about below Order (Order No. 7770005893).

When I have booked this order that time Customer Care promise me that “I will get 3 days/2 nights Holiday Voucher for Mahabalewar Hotel”

I have sent mail for Confirmation and also acknowledgment of Confirmation (Please refer below mail dated on Wednesday, April 22 10:53 AM send by Anand Somani and Acknowledgement Mail dated on April 27 11:44 AM sent by Sushil Kumar)

I have received the Order but in Team & Condition for Holiday Voucher, it’s mention that “The FREE Holiday Voucher would entitle a 3 days/2 nights stay only for 2 adults and one child below the age of 5 years* at any one of the 27 Indian destinations listed in the promotional material.(*This offer is not valid for Mahabaleshwar, Lonavla, Matheran, Ganpatipule, Puri, Daman and Ooty).”.

I have called to Customer Care and ask them about this and they told me you can cancel this order.

Can you please check this and let me know as soon as possible? Or Let me know process of Cancellation of Order? And Cancel this order.

Free to call me if you need more details 09890305897

With warm regards,

ANAND SOMANI Software Engineer - QE | Persistent Systems Limited, Pune | www.persistent.co.in

Cell: - 91 9890305897, Office: 91 20 3023 6526

&&&&&&&&&&&&&&&&&&&&&&&&&&--

From: Respone [mailto: Response@indiatodaybookclub.com]

Sent: Monday, April 27 11:44 AM

To: Anand Somani

Subject: RE: Need conformation of Order

Dear Member,

We apologize for the inconvenience caused to you.

In this regards, we would like to inform you that your order AGATHA CHRISTIE - SET OF 7 DVD'S - VOL.1 has been fully processed from our end and has been dispatched on 24-APR through DART MAIL under this consignment no 6127236592.

We request you to kindly wait for some time you will get the same soon.

Once again we sincerely apologize for the inconvenience cause to you.

Assure you for best services always.

For further queries, please feel free to get back to us at

response@indiatodaybookclub.com or for any query please call us at 011- 40502424 or 1800 10 24242 (toll free) or SMS ITBC to 52424 or write to us at,

INDIA TODAY BOOK CLUB

B-47 INDIRA ENCLAVE

NEB SARAI

NEW DELHI-110068

Thanks & Regards,

Sushil Kumar

Executive-Customer Relations

India Today Book Club

&&&&&&&&&&&&&&&&&&&&&&&&&&--

From: Anand Somani [mailto: anand_somani@persistent.co.in]

Sent: Wednesday, April 22 10:53 AM

To: response (ITBC)

Subject: RE: Need conformation of Order

Hi,

I am Anand Somani from Pune.

I have already placed the Order for “Stay in 3-5 Star Resorts” in mahabalewar. Order No: 7770005893.

Can you please send me send me confirmation of order?

Thanks

Anand Somani

9890305897

&&&&&&&&&&&&&&&&&&&&&&&&&&

Company: India Today Book Club
Country: India

  <     >