India Today Book Club
Non-receipt of refund

On 17/1/09 I had ordered reebok shoes offer and made online payment of Rs.3198/- and after some days I got a call from their office and they said they haven't received my payment and I should make it again and I did so. In a week or so I got my parcel but to my surprise after a week I got one more parcel and to my shock Rs.3198/- was deducted from my account twice. On calling them up they said that the order was placed twice. On my arguing they said I should send them the parcel again and I will get the refund alongwith the Blue Dart courier expense. After calling them up so many time they gave me a complaint no. 44291. I have also been writing emails and even sending them SCAN copies of my credit card bill and BLUE DART courier copies but I have't yet received MY REFUND. Someone named Ms. Shabnam Khan sent me a mail assuring that the refund process is on and that very soon I will get it but till date nothing has happened.

The parcel which I had sent back has order no.0GA090001274 which I had sent back by BLUE DART courier receipt no.12316506322 which was received by India today office (Mr. Uttam) on 05.02.09. Total refund which I have claimed is Rs.3198/- 1265/- amounting to Rs.4463/-.

Company: India Today Book Club
Country: India

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