India Today Book Club
Non delivery of books

Got promotional email for Rupees 60 LAKH Sweepstakes. I was more interested in the 12 books from different writers alongwith Free airfare and holiday package. Transaction failed in first instance so got whole of Indiatoday from different locations pounded me with calls to complete the transaction. In this confusion 2 orders were placed for which one payment of Rs 2598/- was done thru Credit Card. The packet did come but with 7 AGATHA CHRISTIE CDs which were not at all wanted and ordered for. After lot many phone calls, they said that I should return the CDs and they will send the books in lieu of that. I sent the CDs on 25/03. Now after many calls to them, I could talk to 3 persons who said that till now my DVDs have not been updated in their system. Now sending a packet thru Blazeflash from Delhi within Delhi does not take that much time. Till now I am awaiting the packet with books. lately they have started sending me SMS amd emails that the delivery has been missed, so please call back at 40502424. I have tried calling to them around 20 times today but there is noone attending. I guess they have closed down the office. A prestigious institution like Indiatoday Book Club us responsible for this and its to my utter disgust that they have failed and let down the customer. I appeal to all here with complaints, at least those in Delhi, to collectively file in Consumer forum. It seems its a racket going on there. if they are genuine then I will solicit a immediate reply to this complaint right here. I think we Indians are far behind because of these type of irresponsible acts.

Company: India Today Book Club
Country: India

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