INDIA TODAY BOOK CLUB
CHEATED OF SUBSCRIPTION GIFT

My membership No. ITBC08760028

I applied for membership Dec 08 & paid membership fess of Rs.299. My instruction was Webster Concise Edition Enclclopedia to be delivered as the subscription gift. gift. What I received on 15th Dec 08, was Collins Cobuild English Dictionary- that I had NOT asked for.

I started my communication with INDIA TODAY BOOK CLUB (ITBC) since 15th Dec 08. Initially I was advised Webster Concise Edition Enclclopedia was expected in 2-3 months & would be forwarded as soon as available. Later on 3rd Jun 09, I was notified Webster Concise Edition Enclclopedia was permanently out of stock. Finally I on 16th July 09, was advised by Mr. Amit (on Ph 40502424) that I must return the Collins Cobuild English Dictionary to ITBC Competent House office & my subcription of Rs. 299/- would be refunded. The Collins Cobuild English Dictionary was returned on 28th July 09. The person who recd.this back- Mr. Ravinder informed that Rs. 299/- would be refunded withiin 14 days.

On 29th Jul09 I recd another phone call (Mr. Fernandez) saying refund of Rs. 299/- cannot be made. I requested him to suggest alternative books Mr. Fernandez said he would call back in two hours; when I asked for his contact no. he said that is secret and cannot be revealed. Anyway, Fernandez DID NOT call back after two hours or any time thereafter.

Thereafter I made numerous calls to the ITBC Competent House office & 40502424 for resolution.

Finally Mr. Ravi called on 12th Aug 09. He acknowledged the receipt of Collins Gem Cobuild English Dictionary that was returned on 28th July 09. He mentioned that the charges of Rs.299/- paid by me in Dec 08 cannot be refunded- this is contrary to whatMr. Amit & Mr. Ravinder had advised. Mr. Ravi suggested that he could offer a choice of two books (I need to select one) & he would send me a mail, with details of the books. Till now I recd. no mail from Mr. Ravi. I had called (40502424, ITBC Comptent House & NOIDA) mutiple times. I am always told Mr. Ravi.is not available. There is a Mr. Rohit- who hangs up on me, I have sent mutiple e mails to which I haven't recd. a response.

I have had enough of harrassment by the ITBC team & now need them to refund my Rs.299/- subcritiption paid- to close this case.

Joydeep Mukerjea

Ph: 29230324/ 41631366

Company: INDIA TODAY BOOK CLUB
Country: India

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