India Today Book Club
Problem with India Today Book Club purchase

I place a order on 24rth of July 09 for "4 Britannica Encyclopedia CD's Reebok Watch worth Rs.2600 for Rs.499" using my CREDIT CARD and I get delivery on 14th Aug.09 after too many emails to your team (email ID: response@indiatodaybookclub.com ITBC0980260)

But they send me a 4 MUSIC CD instead of 4 Britannica Encyclopedia CD's! PLUS NOT send me a Reebok Watch worth Rs.2600!!!

Whey I inform them on same day of delivery, I get reply after 4 days and they tell me to send CD's back to "India Today Book Club, B-47, Indira Enclave, Neb Sarai, New Delhi- 110068." And they also said that they send me a new parcel plus paid me courier fees as soon as they get original parcel.

And I send parcel on 22nd Aug.09 with all 4 Music CD's (in original pack condition) Invoice Photo Copy intimation letter Courier receipt original copy.

Dispatch Details:

Courier: DTDC Courier

Slip # A16057520

Dispatch Date: 22nd Aug.09

Their Delhi office people get delivery on 24th Aug.09 but they not confirm item delivery PLUS still not dispatch my original items PLUS Reebok Watch worth Rs.2600!

I send them too many massages but NO reply (I send emails to their all email IDs: Baljeet@intoday.com; psanghhsoffice@intoday.com; RATNAM@intoday.com; malcolm.mistry@intoday.com; response@indiatodaybookclub.com; feedback@indiatodaybookclub.com for fast reply)

And after 15 days just today I received message from "Mr. Kuldeep Singh" : We regret to inform you that the matter has been already forwarded to the concern department. The refund is currently in process and is expected to be with you within-25-30 working days. There are some internal formalities which we have to follow up to arrange your refund of Rs. 499/- so we request you to provide us this much of time to look into this matter. Hope you shall bear with us in the interim.

Now they tell me to wait for 25-30 days! Also they not said anything about my courier charge refund!!!

If I wait for more 30 Days that what is the guarantee that I get refund? Also if I wait for this many days than I loose chargeback option with my credit card company already 40 days pass...

Its my a very very bad experience with indiatodaybookclub...

I also tell them that I am going to post complain against them on forums and your site but nothing! They have NO time to reply or response after payment. Only searching for new buyers...

Very BAD...

Hope to get my full money courier charges return fast... OR I am going to file a consumer case against this cheater people of India Today Book Club.

Regards,

Siddharth

Company: India Today Book Club
Country: India

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