India Today Book Club
Delayed Delivery of Swatch Watch Orde

Hi all,

I had been getting incessant mails from this company called India today Book Club enticing me with offers to buy a Reebok Fitness kit for Rs.1999 (which is actually 3999) and then good-looking SWATCH watches for 1599 worth 4000 etc. I finally decided they must be legitimate and decided to pursue this one offer about a watch, I placed my order online, which did not fall through because of thier stupid website.

MInd you, this was the second time this was happening when I could not complete my online transaction on thier website. They would always call me back on the telephone and ask me to complete my order by phone where in I enter my Credit card details on an IVR and fulfill the order. First time I refused. But with the swatch watch, I finally managed to finish the order, ie place the order. Card got billed for Rs.1599.

This was on July 4th. Today is September 8th. More than 60 days have passed. I havent heard back from them. Not a single word. In the middle I tried calling them in frustration 4 times, everytime I get placed on hold without any customer care executive to take care of my call or tell me the status of my order.

Sometime last month, I finally did manage to get hold of a customer care executive. I asked him the status to which he replied, the watch I ordered was out of stock and hence the order could not be fulfilled.

Now what kind of stupid company is this which advertises products which are out of stock, even takes an order from a customer for the same and now does not keep up its promise to fulfill the damn order in max. of 25 days.

Kindly let me know what kind of action can be taken against such abonimably stupid people. I want to take them to consumer court and sue them for having wrongfully used my credit card and billed me for the same. and having delayed the damn order by more than 2 months, Any pointers would be great.

Has anyone else faced this dilemma with this crappy company???

I would urge each one of you NEVER to trust this India Today Book CLub people who are criminals hell bent on swindling honest people.

Muchos Gracias and Regards

Sachin.

Company: India Today Book Club
Country: India

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