India Today Book Club
Goods not Delivered

Hi,

I booked an order with you for set of 5 books on 8-July for Rs 552.

My credit card was debited and I received the order confirmation on my mail ID saying that within next 3 weeks order goods will be delivered at my address.

I waited till 26th- Aug for the order, since then I have sent 29 mails so far, out of which only 9 were replied, and most were “we have transferred it to the concerned department” and some were “Please send us your credit card statement so that we shall validate if you have made the payment or not”.

I was asked to send my credit card details, as the proof of payment, which I did and since then they haven't sent any response back.

Today when i called then enquiring about my order, i was told that the books are 'Out of Stock' and i can cancel my order. But the money would be credited to my account after a month!!

Why was i kept waiting for so long? Why wasn't i updated about this earlier?

Is it the case that consumer doesn't have any say in the way these companies may deal?

I seriously doubt the integrity of the company which has kept me waiting for the order for so long after pocketing the money.

I request your authority to kindly intervene and take such a strong deterrant measure so that consumer should have some relief from such unscrupulous pratices by the companies. Otherwise we, the consumers, would be victimized eternally.

Thank You

Company: India Today Book Club
Country: India

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