India Today Book Club
Domestic Holiday Package and Combo Offer with Phone

I had placed 2 orders with ITBC.

1. Domestic Holiday Package including a) 12 Books, b) 3 CDs, c) Return Air Tickets with Taxes for 2 Adults and 1 child and d) Stay in any of the 5-Star Hotels in India with Breakfast and Dinner.

Complaint: I have received only the books and CDs. I have not received any further information about the Holiday Package which is what was marketed by the marketing people. The agent, Rajendra, had informed me that within three days of receiving the books, I will be contacted by ITBC for delivering the details of the Holiday package. But there is no such sign even after 3 weeks and he is not receiving my calls anymore.

2. Combo offer of SAMSUNG MOBILE PHONE PHILIPS HOME THEATRE FUJIFILM DIGITALCAMERA with all accessories.

Complaint: I have received only the phone. There is no further news about the Camera and Home Theater. I called up Dilip, the marketing agent from ITBC who had handled this order. But this person received my call only once and after coming to know the reason of my call, he simply disconnected the call. He is not taking my calls anymore.

I once got reply from response@indiatodaybookclub.com that I have to claim my gifts from http://bookstoday.in/promos.htm. But this site shows that it is down for maintenence and that I have to login after 3 days. This condition is not changed for the past 10 days.

I have written several emails to all the three available IDs response@indiatodaybookclub.com, indiatodaybookclub@in.com and sales@offers.indiatodaybookclub.com. I have directly tried calling these people over phone and sent several SMSs to them to convey my concerns. But there seems to be no response of any kind from these people.

I need guidance as to how to proceed. There has to be some limit to the freedom with which these people have made it a habit to very conveniently cheat people and just escape.

Company: India Today Book Club
Country: India

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