India Today Book Club
Paid adavance for purchase never recieved the delivery till date feel cheated

I find the offer attractive but still didn’t trust it, so I called up India Today Book Club Customer Care who assured me of the offer and also suggested me to pay a part of the amount if I don’t want to pay full amount at a time. It was a too good offer to resist.

There was no chance of doubt as India Today Book club is a subsidiary of India Today group is a leader in Publications, Television, News, Education and a whole lot of other media.

I Proceeded with the offer, called up the India Today Book Club Customer care, had a tlk with them, made a payment of Rs. 500 (Mobile transaction), the executive promised me of delivery in next 13 days as per their rules and conditions mentioned on their site www.indiatodaybookclub.com. This transaction was done on 16th Feb.

I was very excited, but I didn’t receive it. On March 15th I called up customer care, he replied it has been dispatched & will reach u shortly. I waited for more days, again on March 30th, I again enquired up with Customer care who said, that the consignment is stuck some where & raised a complaint (Complaint Number : 8216), and convinced me of getting my package in a weeks time which never happened.

Now, Its too much. I wrote a strong mail to email mentioned in the site, stating the whole issue, in detail. I received a reply:

From: Response< response@indiatodaybookclub.com >

Date: 21 Apr 09 09:49:20

Dear Member,

We thank you for your e-mail to us.

In this regard we would like to inform you that we have dispatched your order on 23-MAR through postal under the consignment number 561202.

We request you to kindly wait for some more time and you will receive the same at the earliest.

ITBC09881512 – membership number

We will be happy to render any further assistance or clarification that you may require.

Your valuable association with the India Today Book Club means a lot to us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424 or 1800 1024242 tolls free, 9:30 AM TO 6:30 PM, all 7 days) or Write to us at:

INDIA TODAY BOOK CLUB

B-47 INDIRA ENCLAVE

NEB SARAI

NEW DELHI-110068

Warm Regards,

MEGHA

Executive Relations

India Today Book Club

This again seemed a false assurance, as when I replied again asking about the courier service so that I can check at my end, they couldn’t give a reply to me. They don’t have any answer for it because they never sent the consignment. And as if it was not enough, they keep on sending me messages about other offers, which sound quite nice. I am afraid, other people who are getting such emails, messages etc, and are also on the way to get cheated. One of my friends also received an offer from them, but I immediately stopped to him, to even think about that.

Company: India Today Book Club
Country: India

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