India Today Book Club
Order not shipped even after 3 months!

I suffer from the same episode. I paid on 7th December and have been sending repeated reminders to response@indiatodaybookclub.com and many calls.

No replies for the mails. Though it is reputed company, it has a pathetic service. How can they just ignore emails and phone calls.

False assurances are given on calls. The persons taking the calls will not let you speak to a senior member of the organisation, saying that they do not have authority to do so or even divulge their phone/ mobile number, so you end up talking only to a bunch of people who are probably as ignorant about the status of order as I am as a customer.

How can this happen in a reputed company that a customer cannot approach a decision maker regarding his complaint!

Company: India Today Book Club
Country: India

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